Ticket by QR Code Scan
QR Code Ticketing System for Elevator Maintenance System OverviewThis solution enables customers to generate service tickets instantly by scanning strategically placed QR codes in elevator locations. The system automatically routes these tickets to the nearest available technician,ensuring rapid response times and efficient issue resolution.Key Features1. QR Code DeploymentUnique, location-specific QR codes installed in each elevator unitEncoded with equipment ID, location details, and service historyDirects users to a mobile-optimized ticket submission portal2. Seamless Customer ExperienceQuick scanning via smartphone camera (no app installation required)Pre-populated form with elevator location and identification detailsIntuitive interface with:Dropdown menus for common issuesOptional photo/video upload for visual documentationPriority selection (emergency vs. routine maintenance)Instant confirmation with ticket reference number3. Intelligent Technician DispatchReal-time alerts to the nearest available technician via:Push notifications (mobile app)SMS/email (fallback option)Smart routing based on:Technician’s current GPS locationWorkload and availabilityPriority level of the ticketAutomated ETA sharing with the customer upon technician acceptance4. Backend Integration & AnalyticsAutomated ticket logging in the central maintenance management systemHistorical data tracking for predictive maintenance insightsLive technician GPS tracking for dynamic reassignment if neededEscalation protocols if no response within a defined timeframeImplementation Requirements✔ Mobile-friendly web portal for ticket submission (no app dependency)✔ Technician mobile app with real-time GPS tracking and ticket management✔ Centralized database linking QR codes to equipment and location data✔ Multi-channel notification system (SMS, push, email)✔ API integration with existing maintenance/CRM software Key Benefits :✅ Faster issue reporting – Customers can log tickets in seconds✅ Optimized technician dispatch – Reduces travel time and improves efficiency✅ Accurate diagnostics – Visual documentation minimizes miscommunication✅ Proactive maintenance – Trend analysis helps prevent recurring issues