Ticket by QR Code Scan
QR Code Ticketing System for Elevator Maintenance Overview This solution enables customers and building residents to instantly generate service tickets by scanning QR codes installed in elevator cabins and nearby areas. Each QR code is location-specific and mapped to a unique elevator unit. When scanned, it opens a mobile-friendly service request page—no app required. The system automatically assigns the ticket to the nearest available technician, ensuring faster response times, reduced downtime, and more efficient facility management. Key Features 1. QR Code Deployment QR codes are uniquely generated per elevator unit. Each code encodes: Elevator ID / Equipment ID Location details (building, floor, unit number) Maintenance history reference On scanning, users are redirected to a web-based ticket submission portal. 2. Seamless Customer Experience A clean and user-friendly interface allows customers to report issues in seconds: Instant scan using any smartphone—no app installation needed Auto-filled form showing: Elevator location Unit identification User inputs include: Dropdown list of common issues (e.g., door jam, vibration, noise) Emergency priority option Immediate confirmation with a unique ticket number for tracking 3. Intelligent Technician Assign Once a ticket is submitted: Technician receives real-time alerts through: Push notifications (mobile app) SMS Realtime notification Hierarchy Team leader notification Smart assignment considers: Technician location using GPS Current workload and availability Priority level (emergency vs. normal) Customer receives the technician’s estimated arrival time (ETA) Dynamic reassignment if the technician is delayed or unavailable 4. Backend Integration & Analytics Tickets are automatically logged in the maintenance management system Historical data supports predictive maintenance Live technician tracking for route optimization Automatic escalation if no technician arrived within a specified time Comprehensive dashboard for: Performance KPIs Ticket trends Elevator health metrics Implementation Requirements ✔ Mobile-friendly QR-based web portal for customers ✔ Dedicated mobile app for technicians with real-time GPS ✔ Central database mapping QR codes to elevators ✔ API connectivity with existing ERP/CRM or Maintenance Management Systems ✔ SMS Notifications Key Benefits For Customers ✅ Report issues in seconds ✅ 100% accurate location capture—no need to explain the problem location ✅ Real-time technician ETA For Maintenance Teams ✅ Reduced travel time with optimized dispatch ✅ More accurate issue diagnosis (photo/video proof) ✅ Data-driven maintenance planning For Companies ✅ Higher service quality and faster resolution ✅ Lower operational costs through better routing ✅ Predictive insights to prevent major failures