- Features
- Pricing
- Customers
- FAQ'S
Elevator AMC Snapshot of Your Business
The information contained in AMC (Annual Maintenance Contract) software can vary depending on the specific software and its features. However, here are some common elements and contents you find in Lionsol AMC software:
Customer Information:
It typically includes customer details like name, address, contact information, and contract history.
Contract Details:
This section outlines the specifics of the maintenance contract, including start and end dates, terms and conditions, and service level agreements (SLAs).
Service Requests:
With the help of Lionsol AMC Software can often create and track service requests or tickets, including details such as issue description, priority, and status.
Inventory Management
Some AMC software includes an inventory module to manage the equipment or assets covered under the contract, their serial numbers, and maintenance history.
Scheduling and Alerts:
It may offer features for scheduling maintenance visits or service appointments and sending automated alerts or reminders.
Billing and Invoicing:
AMC software can generate invoices, track payments, and manage billing cycles for contract renewals.
Reporting and Analytics:
Lionsol AMC software offer reporting capabilities to analyze contract performance, service response times, and customer satisfaction.Elevator AMC Functions
AMC
AMC (Annual Maintenance Contract) convenient way to deal with your client data and handle it. AMC Service Routine every so often.
Routine Services Maintenance
Manage your preventive maintenance services monthly, quarterly digitally via Lionsol ONE APP.
Complaint
Manage your breakdown in Lionsol one APP. Assign tickets to your field employees and track your site work and location in single complaint dashboard.
Complaint by QR Code
Customer can register online complaint by QR Scan from any device. QR provided to them in elevators.
Complaint by Elevator QR Code
Customer can register online complaint by QR Scan provided for individual elevators.
Invoicing
Create custom, professional invoices, sales receipts and estimates that you can send in minutes.
Account Reporting
Instantly see how your business is performing with customizable reports and dashboards.
SMS Notification
REAL time SMS Notification Updates about complaints,Amc,Routine Maintenances and payment Reminders to customers
Customers
Manage Customers, quick manage to your site data and acquirable easily.
Digital Signature
Digital Signature makes it authenticate, which can be managed and easily handle. It is the best way to store and handle the documents with authenticity.
Employee Management
Make Employee management easy with creating and assign.
Free Unlimited Support
If you need help, support is available with answers to your questions and information on running your business.
Plan Pricing (18% GST EXTRA)
Prices are exclusive of local taxes.
Upgrade your plan anytime by using Cash Ledger Balance
Our Customers
West Bengal
Gujarat
Tamilnadu
Bangalore
Bangalore
Delhi
Tamil Nadu
Tamil Nadu
Tamil Nadu
Tamil Nadu
Tamil Nadu
Andhra Pradesh
Andhra Pradesh
Delhi
Maharashtra
Gujarat
Gujarat
DelHI
Maharashtra
GOA
Maharashtra
DelHI
Rajasthan
Karnataka
Gujarat
GUJARAT
Maharashtra
Gujarat
Frequently Asked Questions
Does Lionsol Contracts includes Field Service Management
Yes, it does includes in All plans except Basic Plan. All Field Users can use Lionsol One app for Service and ticket Update Digitally
Can the PDF format of contracts and quotations be customized to our needs?
Yes, the PDF format can be customized using the Lionsol Editor.
Is the data securely stored on Lionsol's server?
Yes, all Lionsol cloud software comes with security features such as encryption, multi-factor authentication, and role-based access control to ensure data is protected from unauthorized access.
Will we receive alerts for contract renewals ?
Yes, the registered admin phone number and email will receive notifications via SMS and email 30 days before the contract expiry date.
Are SMS notifications charged separately ?
SMS Credits will be given free. Once credit usage finish, Customer admin have an option to Buy SMS Credit Directly from their account
Are SMS notifications charged separately ?
SMS Credits will be given free, Once credit usage finish, Customer admin have an option to Buy SMS Credit Directly from their account by Using option SMS Purchase. Go to Setting -> SMS Purchase
Can we generate reports for past, current, and upcoming AMC and routine services?
Yes, reports for AMC and routine services can be downloaded in CSV format with a single click.
How can we manage routine maintenance for our customers?
Lionsol AMC generates a fixed number of routine service schedules based on the contract's start and end dates. For example, if 12 services are entered for a one-year contract, Lionsol AMC schedules one service per month with a 30-day gap between services. If six services are entered, the gap increases to 60 days.
How does the Lionsol ONE APP work?
The Lionsol ONE APP is designed for employees working in the field. It allows them to update tickets and routine services by capturing digital customer signatures. Employees can generate a PDF report and send it to the customer instantly.
Are customers notified when tickets or routine services are updated?
Yes, customers will receive notifications when tickets or routine services are updated. Customer will receive one Ticket or servie link via SMS.
Can we manage user roles and feature permissions in Lionsol Contract?
Yes, Lionsol Contract allows you to manage user roles and set permissions for different features. You can define various user roles with specific access rights and control what features each role can view, edit, or manage, ensuring proper security and workflow efficiency.
Is Location Tracking features is available in Lionsol One APP ?
Yes. When user update Ticket or Routine services, At a time of work location latitude and longitude will be detected by Lionsol ONE APP. 1. Customer Signature Latitude and longitude 2. Technicians Signature Latitude and Longitude
IS customer have an any Option to create self ticket for any breakdowns at customer site ?
Yes. Customer can directly Raise ticket via scanning QR code. Once customer scan QR Code, One open link will be generated and asking for Contact person name, Contact Number and Select Ticket Template And Submit
"Is there an option to create custom ticket templates and problem-solution templates?"
Yes, the admin has the option to create custom ticket templates, such as "Water Leakage Issue," "Door Lock Issue," "Door Sensor Not Working," and others. Using this feature, users can simply select from checkboxes, enabling a faster ticket generation process. Similarly, solution templates can be created for tasks like "Temperature Check," "Water Cleaning," "Door Cleaning," "Oil Check," and more.
Can we add multiple Branches and head office and devide our customers Branch wise. ?
Yes. Branch wise reports for tickets, Routine Services , Customers, Contract Renewals will be generated.
Can we add multiple routes to devide our users route wise and customer route wise?
Yes, Lionsol Contract allows you to add multiple routes and organize both users and customers based on their respective routes. This helps streamline field operations by assigning specific routes to users and categorizing customers accordingly for better management and service efficiency.
Can we assign multiple Routine services Month wise and route wise Automatically as per Route Assign to User ?
How to Add User and give Role And Permission ?
Read this Article to Add User create and give them Role and permission.
https://help.lionsol.in/in/elevatoramc/employee.html